Refunds, Returns and Repairs
This Refunds, Returns and Repairs Policy is applicable to purchases made from www.metreeater.com only.
At Metre Eater Rugby League (henceforth MERL) we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Refunds, Returns and Repairs Policy prior to you making a purchase from MERL, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us.
About our Refunds, Returns & Repairs Policy
This is the Refunds, Returns and Repairs Policy of MERL, and applies where you make a purchase online from www.metreeater.com.
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
Refer to our Consumer Guarantees page on this website for more information.
Goods Damaged in Transit
If any goods arrive damaged, please contact us as soon as possible. After reviewing the claim, MERL or its distributor ShipBob will contact you to discuss the options available to resolve the issue. In most cases, MERL will either arrange for the return of the damaged product for replacement or refund — or a replacement part may be provided where the damage is minor.
Refunds will be processed by MERL or its distributor ShipBob and will normally be processed within 3 days.
Where MERL considers the goods to have breached a consumer guarantee, any shipping costs to return the goods to MERL will be at MERL’s cost.
Returns and Repairs
You may return goods we have delivered to you by mail by contacting us to assist with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where you have any questions or concerns relating to your Order, please immediately contact us.
Online Refunds, Returns and Repairs Policy Version 1 February 2023